Over-The-Counter (OTC) and OTC Plus Benefits | Healthfirst (2024)

Healthfirst plans with an OTC Plus card:

1. Life Improvement Plan (HMO D-SNP) $525/quarter allowance
2. CompleteCare Plan (HMO D-SNP) $250/month allowance
3. Connection Plan (HMO D-SNP) $285/quarter allowance
4. Increased Benefits Plan (HMO) $100/quarter allowance

Any unused balance will automatically expire at the end of each month/quarter, or upon disenrollment from the plan.

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OTC and Health-Related Items

Purchase non-prescription drugs and health-related items such as aspirin, vitamins, eye drops, laxatives, and more at participating pharmacies and other retailers. Log into your Healthfirst account at MyHFNY.org for a list of approved items and participating retailers.

Buy OTC and health-related items online with no-cost delivery at ConveyHFOTC.com.

Visit ConveyHFOTC.com or log into MyHFNY.org to automatically access your Convey account.

Update your account profile with shipping address details.

To place an order online, select products and complete the checkout process.

Healthy Foods

Purchase healthy foods from participating retailers and farmers’ markets. Examples of approved food items are fruits, vegetables, meats, poultry, seafood, eggs, dairy, rice, pasta, beans, and much more. Visit MyHFNY.org for a list of approved items and participating retailers.

• Save on fresh fruits, vegetables, and more at GrowNYC locations.
  • Use the OTC Plus card at Greenmarkets, Farmstands, or Fresh Food Box locations in GrowNYC’s network.
  • Visit grownyc.org/greenmarket/ourmarkets to locate a GrowNYC food retail site near you.
  • Go to the administrative tent at these locations and the GrowNYC attendant will show you how to use your OTC Plus card.
  • Depending on the GrowNYC location, you will either be able to:
    • swipe your card to purchase your food, or
    • receive “Healthfirst-GrowNYC Greenmarket Bucks”, which can then be exchanged for healthy food at these locations
• Buy healthy foods online, with no-cost delivery, at Convey
  • Visit ConveyHFOTC.com or log into MyHFNY.org to automatically access your Convey account. You can also call 1-855-816-0988 (TTY 711), Monday to Friday, 8am–11pm, Saturday and Sunday, 8am—8pm.
  • Order non-perishable foods and stock up on approved items such as canned vegetables, dried pasta and more.
• Have freshly prepared meals delivered to your home with Mom’s Meals
  • Life Improvement Plan, Connection Plan, and Increased Benefits Plan members can use the OTC Plus card to have freshly prepared meals from Mom’s Meals delivered to their home.**
  • Visit momsmeals.com/healthfirst. Use the discount code Healthfirst to receive free shipping.
  • Call 1-877-347-3438, Monday to Friday, 8am–7pm. Please identify yourself as a Healthfirst member to receive free shipping. You will not need to provide your Member ID number.

Exercise Equipment/Activity Trackers

Home Utilities

Use your OTC Plus card to pay for your home utilities (gas, oil, electric, water, and internet service)
if your utility service provider is on our approved list (e.g., NYC Water Board, Consolidated Edison, National Grid, Spectrum, and others).

You can make your payment directly to your utility company or internet service provider by calling them directly or using their payment website.

Personal Emergency Response Systems (PERS)

Life Improvement Plan and Increased Benefit Plan members only: Use your OTC Plus card towards your purchase of a PERS. Personal emergency response systems provide peace of mind when you know that help is available with the push of a button. Each emergency response system is powered by ADT. Order your PERS device and monthly service through Convey. Visit ConveyHFOTC.com or log into MyHFNY.org to automatically access your Convey account.

CompleteCare members may qualify for PERS. Contact Member Services to see if you’re eligible.

Pharmacies and Retailers

For a complete list of participating pharmacies and retailers, you can use the Healthfirst NY Mobile App, or visit MyHFNY.org.

Reimbursem*nt

The fastest and easiest way to submit a reimbursem*nt claim is through the Healthfirst NY Mobile App, or by logging into MyHFNY.org.

Or call Member Services at 1-888-260-1010 (TTY English: 1-888-542-3821, TTY Español: 1-888-867-4132), 7 days a week, 8am–8pm (October through March) and Monday to Friday, 8am–8pm (April through September)